1. Introduction
33 BatWelcome to -'s Privacy Policy. This policy explains what information we collect about you, how we use it, and the steps we take to protect your personal data.
33 Bat Believes that protecting personal data in the digital age is a fundamental right. That's why we treat every piece of your information with the utmost care and are transparent about where, how, and why it is used. This Privacy Policy Applicable to our website, mobile app, and all related services.
By accessing the platform or creating an account, you agree to this Privacy Policy. If you have any questions about any part of it, please contact our support team.
2. What Information We Collect
33 Bat Two types of information are collected — what you provide directly and what is generated automatically as you use the platform.
Directly Provided Information
- Full Name & Date of Birth
- Mobile Number and Email Address
- National ID or passport number (for KYC verification)
- Mobile Banking Number (bKash, Nagad, Rocket)
- Residential Address
- Profile Picture (optional)
Automatically Collected Information
- IP Address and Geographic Location
- Device type, operating system & browser
- Login Time and Session Data
- Game History & Betting Patterns
- Deposit & Withdrawal History
- Cookies & Tracking Data
| Data Type | Reason for Collection | Required |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | OTP Verification & Important Notifications | Yes |
| NID / Passport | KYC Verification | Conditional |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Cookies | Improving User Experience | Automatic |
3. How We Use Your Information
33 Bat Your information is used only for specific, legitimate purposes. We never use your data for anything unnecessary.
- Account Management: To complete registration, login, and identity verification.
- Payment Processing: To process deposits and send withdrawals.
- Customer Support: To resolve your complaints or queries as quickly as possible.
- Ensuring Security: To prevent fraud, hacking, and multiple account creation.
- Legal Obligation: To comply with local and international laws.
- Service Improvement: To analyze and improve your gaming experience.
- Promotional Messages: To inform you about offers and bonuses, with your consent.
4. Data Sharing — When and With Whom
We understand that sharing your personal information is a sensitive matter. 33 Bat Only limited information is shared in the following cases:
Payment Processors
To process transactions via bKash, Nagad, or Rocket, necessary payment details must be shared with the relevant operator. This information is used solely for transaction verification.
Law Enforcement Authorities
When required by a legal order or government directive 33 Bat We are legally required to share relevant information with law enforcement. If money laundering or any other illegal activity is suspected, this is our legal obligation.
Technology Service Providers
We work with trusted technology partners for cloud hosting, cybersecurity, and analytics. These partners are bound by strict confidentiality agreements and may only use your data for the specific purposes assigned to them.
6. Data Security Measures
To keep your information secure 33 Bat Uses industry-leading security technology. Our security infrastructure is detailed below:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An extra layer of security on your account.
- Firewall Protection: Protection against unauthorized access and DDoS attacks.
- Regular Security Audits: Regular audits conducted by third-party security experts.
- Data Backup: Regular backups across multiple encrypted servers.
- Staff Training: All staff are required to comply with data protection policies.
7. Your Rights Regarding Your Data
33 BatAs a - user, you have several important rights over your own data. We respect those rights and are here to help you exercise them.
Right to Access Your Data
To find out what information we hold about you, submit a request and we will respond within 30 days.
Right to Correct Your Data
To correct inaccurate or outdated information, submit a request through your account settings or contact our support team.
Right to Delete Your Data
After account closure, you may request deletion of any data held beyond legal obligations.
Data Portability
You can request a downloadable copy of the information we hold about you.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be temporarily suspended.
Right to Withdraw Consent
You may withdraw your consent to the use of marketing or optional data at any time.
8. Protection of Minors' Data
33 Bat Strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.
Age is verified at registration, and confirmed through a national ID or passport during the KYC process. If an underage account is created by mistake and comes to our attention, it will be immediately suspended and all collected data will be deleted.
9. How Long We Retain Your Data
33 Bat Your data is not kept longer than necessary. However, certain information must be retained for a defined period due to legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction History | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | Identity Verification Records |
| Customer Support Chat | 2 Years | Ensuring Service Quality |
| Cookie Data | 30 Days to 1 Year | By Cookie Type |
| Marketing Preferences | Until Consent is Withdrawn | User Choices |
Once the retention period expires, data is securely deleted or anonymized in a way that makes identification no longer possible.
10. Changes to the Privacy Policy
33 Bat This Privacy Policy may be updated as needed. We will notify you in advance based on the nature and significance of any changes.
- Minor Changes: The last updated date on this page will be revised accordingly.
- Major Changes: You will be notified at least 7 days in advance via email or an in-platform notification.
- Material Changes: Your explicit consent will be obtained, and if you choose not to consent, you will have the option to close your account.
Continued use of the platform after any changes means you accept the updated policy. We recommend reviewing this page after each update.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to get in touch. Our dedicated privacy team will give your matter the attention it deserves.
33 BatYou can contact -'s Data Protection Officer directly. All complaints must be submitted in writing, and we will provide an initial response within 7 business days.